Bringing staff with you when delivering major change in health and care

The Insight Team at Q spotlights the diverse work from across the Q community (where people collaborate to improve the safety and quality of health and care across the UK and Ireland), harnessing the rich knowledge of Q members to address pressing challenges and questions for the healthcare system. In this project, with our support, the team used insight from the community to explore a key question for anyone involved in delivering change: when making major changes across health and care, how might we effectively engage staff throughout all stages of the change? What does best practice look like?

Participants

More than 300 people from the Q community and beyond.

Methods

Online surveys, visual prompts, ranking exercises, consensus-building.

Impact

Production of a co-created definition of how to engage staff effectively in major change and a 'how to' guide for teams and organisations in health and care, as well as a set of tools for people leading change to measure the quality of engagement.

Delivered on behalf of:

What we did

Utilised user-centred design to enable a diverse group of participants to take part in the Q team’s study.
Worked closely with the Q team to design and deliver a project which exceeded their expectations for participant involvement - over 300 people took part.
Designed a collaborative approach to enable a disparate group to work together to find solutions.

Key insights

Thanks to the insight from the project’s participants, the Q team were able to:

1

Make a direct contribution to existing literature in an under-researched area with particular current relevance.

2

Co-create with their members a carefully honed definition unpacking what good engagement in major change looks like.

3

Produce a 'how to' guide for teams and organisations in health and care, including 10 principles that underpin good engagement of staff and an actionable and proportionate approach to measurement.

4

Create a set of tools for people leading change to measure the quality of engagement in major change, including a survey and planning tool that enables teams to use and apply these findings in their day-to-day work.

Improvement in action

Carrying out their research with Thiscovery helped the Q team to establish results with more breadth and depth, and with higher levels of participant engagement, than they had experienced using other approaches.

You can download and use Q's toolkit to help you understand, measure and improve engagement to support a more sustainable and successful delivery of major change.

"Thiscovery is set up perfectly to engage a wide range of busy people. It gave us a way to reach people who could help us understand and develop solutions in response to the challenges facing health and care."

Henry Cann

Evaluation, Data and Impact Manager

Q, The Health Foundation

Outputs

Toolkit

How to measure and improve your engagement with staff in major change

View output ❯

Embarking on a major change project?

Reach out to the Q team to tell them about your project and its impact, or for additional support with using their toolkit to engage staff in your major change work.

Bringing staff with you when delivering major change in health and care

What we did

Key insights

1

2

3

4

Improvement in action

"Thiscovery is set up perfectly to engage a wide range of busy people. It gave us a way to reach people who could help us understand and develop solutions in response to the challenges facing health and care."

Henry Cann

Outputs

How to measure and improve your engagement with staff in major change

Embarking on a major change project?

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