Today we officially published our Impact Report 2025, demonstrating the work we've done alongside partners across the NHS, research and the third sector to help organisations listen well and act on what they hear.

In a year where we delivered insight at scale, collaborated with partners to shape change at both national and local level, launched 10 online communities, and gathered over 9,000 contributions from patients, staff and the public, we’ve captured our impact in numbers and key moments for you.

You can access the full report here.

Read our full report to hear from our CEO and to uncover how we've been helping embed lived experience into decision-making. We highlight some of our most impactful work, including:

• Shaping reform of cancer multidisciplinary team meetings
• Strenghtening national dementia campaigning
• Supporting primary care transformation
• Informing the design of early-intervention digital tools for children's mental health
• Building a national community to guide the responsible adoption of ambient voice technology

Get a fuller picture of our partnerships by visiting our client stories, or get in touch with our team for a chat about how we can help solve your biggest listening challenges.