Your privacy matters to us
- Your privacy is important to RNIB and our team here at Thiscovery. We keep your information safe and secure.
Who is collecting your information?
- RNIB has asked us to do this research. They want to know which improvements, innovations and solutions to take forward in their work over the next couple of years, to improve support for people who are blind or partially sighted.
- Thiscovery collects your survey answers for RNIB. We follow strict rules to keep your information safe.
- RNIB may have sent you information about this research. They have not shared your contact details with us.
What information will we collect?
Your feedback on ideas and practical solutions:
- What ideas you think would be helpful or not and why
- Which ideas and practical solutions you think should be prioritised
Information about you:
- Your age group
- Your gender (this is “special category” data that gets extra protection)
- Your ethnic background (this is “special category” data that gets extra protection)
- Your sight impairment or the sight impairment of the person you support (this is “special category” data that gets extra protection)
- Your professional role if you work directly with people who are blind or partially sighted or in sight impairment support or services.
Your contact details (optional):
- Your name and email address is collected only if you want updates about the research results or to find out about future similar opportunities.
Important: We don't collect your name during the survey. But the mix of information you give us might make it possible to work out who you are.
Right to withdraw: You can stop taking part at any time and choose not to answer any questions.
MRS Code compliance: This research is conducted in accordance with the Market Research Society Code of Conduct and UK data protection laws.
Why can we use your information?
- For your survey answers: We need this for the RNIB to carry out their research, as a ‘task in the public interest’. This research helps them to know which ideas and practical solutions to take forward in their work over the next couple of years.
- For special category data (health and ethnicity): We need this to understand how your sight impairment, or the sight impairment of the person you support, your ethnic background, your gender and for professionals how your role might affect what people think about the ideas and which improvements should be prioritised.
- For your contact details: Only if you choose to give them to us. You can change your mind at any time.
How will we keep your information safe?
We keep things separate:
- Your contact details are kept separate from your survey answers.
- Your survey answers use a number instead of your name.
- This means we cannot link your name to your answers.
We use secure systems:
- All information is encrypted (scrambled) and stored safely.
- Only the research team can see your information.
- We follow Market Research Society Code of Conduct and UK data protection laws on security.
- We use certified deletion tools when we remove data.
Data analysis and transfer:
- Thiscovery will analyse your survey answers and create an insight report for RNIB.
- Thiscovery will not transfer any of your survey answers or contact information to RNIB.
Important: Sending information over the internet is never 100% safe. We do our best to protect it, but we cannot promise complete security.
How will RNIB use your answers?
Analysis by Thiscovery:
- Thiscovery will analyse your survey answers to understand which ideas and practical solutions are thought to be helpful or not, if put into practice, and which should be prioritised by RNIB.
- Thiscovery will create an insight report showing what the research found.
- The insight report will look at differences between different groups of people.
- RNIB will use the insights report to inform their future work on how support for people who are blind or partially sighted can be improved.
- Your answers will be mixed with everyone else's answers. No one will be able to tell which answers are yours.
Who will we share your information with?
- We will not be sharing any of your survey data or contact details with RNIB. We will only share the insights report with them. You will not be identifiable from this report.
- We will not be sharing any of your survey data or contact details with any other third parties.
- If you give us your contact details, only Thiscovery will contact you about the research.
How long will we keep your information?
Your survey answers:
- Thiscovery keeps them for 24 months after the project ends
Your contact details:
- Deleted immediately if you ask us to remove them
- Deleted when you haven't been active for 24 months
Research summaries (insight report):
- May be kept forever to help RNIB plan future work (but these won't identify you).
Your choices and rights
You can:
- Stop taking part at any time during the survey
- Skip questions you don't want to answer
- Ask to see what information we have about you
- Ask us to correct wrong information
- Ask us to delete your contact details (we will do this immediately)
- Complain if you're not happy
Important:
- If you don't give us your contact details, we might not be able to remove your survey answers later. This is because we won't know which answers are yours.
- Your healthcare will not be affected by taking part or not taking part in this research.
Research results
If you give us your contact details, Thiscovery will tell you:
- What the research found out
- How RNIB are using it, or plan to use it, to help make improvements to support for people who are blind and partially sighted
Contact us
Questions about the survey: Email Thiscovery at help@thiscovery.org
Questions about how RNIB uses information: RNIB's Privacy Policy
Complaints: RNIB's customer complaints
Data protection problems: Information Commissioner's Office - ico.org.uk
Your consent
By taking part in this survey, you agree that:
- Thiscovery can collect your answers for RNIB.
- Thiscovery can analyse your answers to produce an insights report for RNIB.
- RNIB can use the insights report to understand which ideas and practical solutions should be prioritised and why, to inform their future work on how support for people who are blind or partially sighted can be improved.
You can stop taking part at any time.
Thank you for helping shape ideas for improvements in support for people who are blind or partially sighted.
