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Help us understand patient-doctor communication

Are you a doctor who has worked in an English hospital in a general medical specialty in outpatients, on the wards, or on the acute take for 3+ months in the last year? We’re studying patient-doctor communication and would like your help!

Total tasks

1

Open until

18 May 2022

Information for participants

About this project

This project explores how clinicians communicate different sorts of information to patients in various clinical situations.

We will use a range of written vignettes to examine how different doctors communicate, particularly during the diagnostic process.

We hope that this will help us to understand more about patient-doctor communication and help guide future studies in this area, to ultimately improve training and clinician and patient experience.

A token of appreciation

We will offer you a £20 John Lewis voucher upon completion of an interview

How you can be involved

We invite you to participate in this study by sharing your current practice with regard to communicating with patients. You can do this by taking part in a short online interview (20-30 mins).

The study will involve you reading a series of written clinical vignettes, and then describing to an online interviewer what you would tell a typical patient in each situation. There will be no right or wrong answers – we just want to hear about your current practice.

Step by step

Sign in or register
Sign in or create your Thiscovery account and verify your email address
Book appointment
Choose a time and date that suits you and be assigned an interviewer
Attend interview
Click the join link in your confirmation email or dial in by phone

Information for participants

Key things to know

  • This study is exploring how doctors communicate with patients in a range of different clinical situations.
  • We are keen to get involvement from a range of doctors, working in different areas and with different levels of experience.
  • The study involves giving you 4 clinical vignettes and asking you what you would say to patients in those situations.
  • Participation in this study is entirely voluntary.
  • Your confidentiality will be maintained at all times. Nothing you say will be attributed to you or your employer.
  • This webpage explains the project in more detail.

About this study

This project aims to explore how clinicians communicate different sorts of information to patients in various clinical situations. This study aims to use a range of written vignettes to examine how different doctors communicate, particularly during the diagnostic process.

If you are a doctor who has worked in an English hospital in a general medical specialty in outpatients, on the wards, or on the acute take for at least three months in the last year, we would like your help!

How might you be involved in the study?

We would like to invite you to participate in this study by sharing your current practice with regard to communicating with patients. You can do this by taking part in a short online vignette study (20-30 mins).

The study will involve you reading a series of written clinical vignettes, and then describing to an online interviewer what you would tell a typical patient in each situation. There will be no right or wrong answers – we just want to hear about your current practice.

If you would like to take part, you will need to register on the Thiscovery platform, which facilitates online engagement and consultation and has been developed by THIS Institute at the University of Cambridge.

Once you register to participate, you will be able to book a time convenient to you to complete the study using an online link. The process will take place online and should take no longer than 30 minutes. It will be facilitated by an experienced interviewer. In order to take part you will need an internet connection and a laptop/computer/phone/tablet (with a built-in microphone if you choose the online interview), or a phone.

All contributions will be anonymised and will not be attributed to you or your employer. No-one in your organisation will be told whether or not you have taken part.

Participation is voluntary. It is no problem if you do not wish to take part.

What are the benefits of this project?

Your contribution will help us to understand more about how different doctors communicate with patients in different clinical situations. We hope that this will help us to understand more about patient-doctor communication and help guide future studies in this area, and ultimately improve training and clinician and patient experience.

As a token of appreciation for your time, we would like to offer you a £20 John Lewis shopping voucher upon completion of the interview.

Are there any risks?

The risks of this project are very small. It is possible that some people might find discussing clinical vignettes stressful; all the vignettes will reflect common clinical practice so we do not anticipate that this will be an issue. If you wish to stop taking part you may do so at any point. You can also skip any question or questions that you do not wish to answer.

What do I do if I want to withdraw from the project?

If you change your mind about taking part in the study you can withdraw your consent at any time without giving a reason. To do this please email enquiries@thisinstitute.cam.ac.uk to say you want to withdraw from the study. If you want to withdraw from the project during the interview session, please just tell the interviewer or close the survey (you do not have to give a reason). Once you have completed the interview, and the transcript has been anonymised, it will no longer be possible to withdraw the interview data, but you can continue to withdraw your personal data (for example your contact details) at any point: please see the privacy policy for how to manage your Thiscovery account.

How will my information be kept confidential?

When you register on Thiscovery, we will collect your name, email address and location (country). This information will be stored securely on Thiscovery.

A copy of the interview booking confirmation will be sent to you via email and can be stored in an online calendar if you have one. A copy of the interview booking is also stored temporarily in the interviewer’s calendar and will be deleted as soon as the interview is finished.

If you take part in an interview, it will be digitally recorded. If you choose to use video in the online interview, the video file will be deleted immediately after the interview and only the audio file will be used. Your audio file will be transcribed by a third-party transcription company, who is subject to the University’s data protection processes.

All transcripts will be fully anonymised to remove any information that could identify people or places. The anonymised survey data (demographics) and transcripts will be stored on the secure University of Cambridge network and will be used only by the project team and only for the purposes of the project. Anonymised interview transcripts and demographic data will be kept by THIS Institute for 10 years after the data analysis has finished on the secured system of the School of Clinical Medicine, University of Cambridge.

Anything you tell us will be confidential.

Cambridge University Hospitals NHS Foundation Trust (CUH) and The University of Cambridge are the Sponsors for this study based in the United Kingdom. We will be using information from you in order to undertake this project and will act as the data controller for this project. This means that we are responsible for looking after your information and using it properly. This information will be stored securely by THIS Institute, University of Cambridge. Once data collection is completed and transcripts have been quality control checked, interview audio recordings will be permanently deleted.

Your rights to access, change or move your information are limited, as we need to manage your information in specific ways in order for the findings to be reliable and accurate. If you withdraw from the project, we will keep only anonymised interview data which has already been transcribed. To safeguard your rights, we will use the minimum personally identifiable information possible. You can find out more about how we use your information here: https://www.medschl.cam.ac.uk/research/privacy-notice-how-we-use-your-research-data/. General information about how the University uses personal data can be found here: https://www.information-compliance.admin.cam.ac.uk/data-protection/research-participant-data.

What will happen to the results of the project?

We hope that the results of this study will be reported in peer-reviewed journals and presented at conferences. We will email you these publications if you wish to be kept informed. No personally identifiable information will be included in any reports or other outputs of the project: any quotations used in reporting will be completely anonymised.

Who is organising and funding the project?

The project is being conducted independently by The Healthcare Improvement Studies Institute (THIS Institute). It is sponsored by the University of Cambridge and Cambridge University Hospitals. It is insured by the University of Cambridge. It is funded by Zoë Fritz’s Wellcome Trust grant. The project is led by Dr Zoë Fritz and Dr Caitriona Cox, University of Cambridge.

Who has reviewed the project?

The project has been reviewed by the Health Research Authority (HRA) [reference 301963] and the University of Cambridge Psychology Research Ethics Committee [reference PRE.2021.088].

Get in touch

If you have any questions or queries

Dr Jordan Moxey, THIS Institute
Dr Jordan Moxey, THIS Institute
thiscovery@thisinstitute.cam.ac.uk

For any complaints or concerns

Contact the University of Cambridge Research Governance office by email: Research_Governance@medschl.cam.ac.uk.

If you wish to raise a complaint on how we have handled your information, you can contact the Data Protection Officer at dpo@admin.cam.ac.uk.

If you are not satisfied with their response or believe your data is being processed in a way that is not lawful, you can complain to the Information Commissioners Office (ICO) at www.ico.org.uk or telephone 0303 123 1113.

Research team

This project is led by researchers at the University of Cambridge

Zoë Fritz, University of Cambridge
Zoë Fritz, University of Cambridge
zbmf2@cam.ac.uk
Dr Caitríona Cox, University of Cambridge
Dr Caitríona Cox, University of Cambridge
clc70@cam.ac.uk
Version 1.0_2021-09-25